Support - FAQ

Installation

 

How to install AeroCalc, AeroCheck or AeroAtlas?

  1. Download and save the program in your desktop computer

  2. Insert your device into the cradle and check that ActiveSync is running and the connection is active

  3. Make a double click on the saved program file

  4. Follow the instructions

Warning: All programs may be installed into main memory or into memory expansion cards. However Microsoft Embedded Visual Basic Runtime, enclosed with Windows Mobile 2003 versions, has to be installed into main memory (setup process ask for confirmation).

 

Are AeroCalc, AeroCheck and AeroAtlas compatible with Windows Mobile 2003?

Yes, AeroCalc for PPC 2003, AeroCheck for PPC 2003 and AeroAtlas 2003 run under Windows Mobile 2003 (also called Pocket PC 2003).

Warning: these releases don't work with Pocket PC 2000 and Pocket PC 2002 devices. Use instead AeroCalc for PPC 2002 (Handango or PocketGear), AeroCheck for PPC 2002 (Handango or PocketGear) or AeroAtlas 2002

 

Installation process fails or freeze the device

You are installing a Pocket PC 2002 program in a Windows Mobile 2003 device. See previous question

 

After installation the program doesn't work - error message “The application you have launched requires Microsoft eMbedded Visual Basic Runtime to be installed”

You are installing a Pocket PC 2002 program into a Windows Mobile 2003 device. Install AeroCalc for PPC 2003 (Handango or PocketGear), AeroCheck for PPC 2003 (Handango or PocketGear) or AeroAtlas 2003.

 

How to install databases in AeroCalc?

  1. Download the file and save it in a folder of your desktop computer

  2. Make a double click on it to extract the database and save it in a folder of your desktop computer

  3. Insert your device into the cradle and check that ActiveSync is running and the connection is active

  4. Copy the database into your Pocket PC \My Documents folder

  5. Run AeroCalc, tap on Utilites button and tap again on Import button

  6. Selecting the file from the list the program will start to load data

 

How to get and install database created with www.navaid.com/AeroCalc waypoints generator?

  1. Go to www.navaid.com/AeroCalc web site

  2. Select the area

  3. Select the countries and the states (only for US)

  4. Choose the waypoint types to include

  5. Click start button to generate the file. This, depending from the number of records, may requires one or more minutes. During this step the site will be refreshed

  6. At the end of the process make a right click on Yes, I agree link and save the file on your desktop pc with .dat suffix (example waypoints.dat)

  7. Insert your device into the cradle and check that ActiveSync is running and the connection is active

  8. Copy the database into your Pocket PC \My Documents folder

  9. Run AeroCalc, tap on Utilites button and tap again on Import button

  10. Selecting the file from the list the program will start to load data

 

How to install check list in AeroCheck?

  1. Create you check list using a file editor (Notepad, Wordpad on any other program able to save ASCII file

  2. Save the file with .acl suffix (example P28.acl) in a folder of your desktop computer

  3. Insert your device into the cradle and check that ActiveSync is running and the connection is active

  4. Copy the database into your Pocket PC \My Documents folder

  5. Run AeroCheck, tap on Utilites button and tap again on Import button

  6. Selecting the file from the list the program will start to load data

 

Registration

 

How to receive the registration code?

To receive your registration code you must fill the registration form inside this site and send it by e-mail

Warning: Don't exchange O letter with 0 digit and l letter with 1 digit. Read carefully your serial number and copy it into the registration form

 

WARNING: REGISTRATION CODE ARE SENT BY E_MAIL. CHECK IF YOUR E-MAIL ACCOUNT REJECTS MAIL FROM OUR ADDRESS (register@2flyeasy.com)

 

Where can I find my device serial number?

To get your device serial number (if it doesn't exist the program creates one) follow these steps:

  1. run the program, tap on Help button and tap again on Licence button;

  2. read your serial number

 

I bought the program but I never received the registration code

Have you filled and sent the registration form inside this site? Does your e-mail account accept mail from our address (register@2flyeasy.com)?

 

I filled the registration form and sent it but I never received the registration code

May be that your e-mail was not delivered. Make again the registration process or send a mail with your serial number to 2flyeasy@katamail.com. Check if your e-mail account accept mail from our address (register@2flyeasy.com)

 

The registration code doesn't work

Check these conditions:

  1. Have you sent the right serial number? Have you exchanged O letter with 0 digit or l letter with 1 digit? 

  2. Have you got the serial number from the program licence form?

  3. Have you entered the right code? Have you exchanged O letter with 0 digit or l letter with 1 digit?

 

After an hard reset (or loose of memory due to full batteries discharge) the registration code doesn't work

If your Pocket PC haven't a unique serial number, AeroCalc, AeroCheck and AeroAtlas create a unique code at installation time. If you hard reset your device, or loose your memory, reinstalling the program this will create a new serial number. To receive a new registration code fill the registration form inside this site and send it by e-mail

 

Other (send a mail)